Witbe, a global leader in test automation and monitoring technology, has announced a new partnership with Paul Bunyan Communications, one of the largest rural all-fiber-optic network providers in the United States. Paul Bunyan Communications will be using Witbe’s proactive monitoring technology to remotely monitor channels running on their PBTV set-top boxes, allowing them to deliver outstanding quality of experience to customers across several states.
Grant Hicok, lead video system engineer at Paul Bunyan Communications, praised Witbe’s products and team, highlighting their understanding of the industry’s challenges and their product expertise. Witbe’s proactive monitoring technology automatically evaluates the picture and sound quality of video services running on a physical device plugged into a Witbox, providing immediate alerts to the service provider when quality issues occur.
In addition to proactive monitoring technology, Paul Bunyan Communications is also utilizing Witbe’s Remote Eye Controller software to remotely access and control devices plugged into a Witbox. This allows teams to collaborate and monitor PBTV STBs across their operating regions effectively.
Mathieu Planche, CEO at Witbe, emphasized that their technology is designed to provide reliable monitoring of video services 24/7, catering to providers of all sizes. The partnership with Paul Bunyan Communications demonstrates Witbe’s commitment to delivering innovative solutions that meet industry standards and provide effective tools to their customers.
Overall, the collaboration between Witbe and Paul Bunyan Communications showcases the importance of proactive monitoring technology in ensuring a seamless customer experience for video service providers.
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